Customer Service



For Orders within Singapore

How long before I receive my order and what if my items are out of stock ?

All orders are usually processed once payment has been received and you will receive your item(s) within 3 to 5 working days from the date we received your payment.

If any of the items in your order are out of stock, we will send out the available items in accordance with our shipping policy.  We will contact you to arrange for a refund, which will take up to 7 to 10 working days to complete. Please be informed that refunds can only be arranged through the same medium used to effect payment.

What if there are delays?

The majority of our orders are processed through the Singapore postal service, although we do our best to minimize delivery time, there may be circumstances beyond our control where we may sometime experience delays, and we apologize for any inconvenience caused.

Usually during busy period like Christmas and Chinese New Year, the chances of delays are higher, if you need an item by a specific date, it is highly recommend that you contact us to arrange for alternative delivery methods.

Can I request for self collection?

You can collect the parcel at our office at Bukit Timah. Arrangement need to be done by email at least 1 working days beforehand.

Our Office Address: 
#02-02, Beauty World Plaza, 140 Upper Bukit Timah Rd, Singapore 588176


How do we ship local (Singapore) orders?
For all orders within Singapore, postages and handling charges will be waived for order exceed SGD 40 Dollar while SGD 3 dollar will be charged PER ORDER for order SGD 40 Dollar or lower.  
However, if you want increased assurance we will be more than happy to arrange for alternative methods of posting for an incremental fee to be borne by the buyer.
Singpost – Normal Mail (for orders less than S$ 80)
What is it?
Using normal mail means that the Singapore postal service will not track the parcel once they have received it. Please note that we personally deliver all packages to the post office, and do not put them into post boxes for delivery.
Helpful tips?
For customers entitled to normal mail, please make sure your letterbox is clear to enable the postman to put the items in your mailbox. For bulky packages, examples being 3 items of clothing or more, bags or shoes, please make sure someone is at home to receive your items.
If your order is less than SG$ 80 dollar and you would like to opt for registered mail, please kindly e-mail us after purchase to do the arrangement. Customers need to top up SG$2.5 for registered mail.
We would like to bring to your attention that we are not responsible for lost mail per our terms of sale.
However, in order to provide you with additional assurance, we will obtain a Certificate of Posting (COP) from Singpost. This COP is proof, from Singpost that we have sent out your items. From our experience about 99% of all items reach our customer.
Registered mail
What is it?
Registered mail parcels are tracked by Singpost once they received these parcels from us. personally delivers these parcels to the post office after which, we will be issued with a tracking number. Customers can request this tracking number from us to track the progress of their package through Singpost.
To track registered articles, click HERE.
Helpful tips
There must be someone at the delivery address to sign for a parcel. If there is no one available to take delivery of the registered article, the postman will leave a collection slip at your delivery address. You can pick up the parcel at the nearest post office.
We would like to bring to your attention that we are not responsible for lost mail per our terms of sale, however, Singpost does provide additional assurance for registered goods up to a certain value, please refer to their terms and conditions in the hyperlink below for details.
What if I need my items urgently?
If you need your items urgently, will be pleased to help you arrange a local courier for delivery within Singapore.
Please contact us if you require further information on rates and delivery timelines.
We would like to bring to your attention that we are not responsible for lost mail per our terms of sale, we would like to assure customers that our courier does track each individual item and to date, we have had no complaints in relation to lost items or misplaced parcels.
For Overseas Orders
All international orders will be sent via international registered mail. The estimated delivery time would be within 7-14 working days to most major cities, from the date we send out the items. Please note that we have no control over the efficiency of local postal services and cannot guarantee a delivery date.
We charge a flat rate for different zone as we believe the more you buy, the more we should value you.
The shipping fee will be included in the invoice once you have check out your shopping cart.
We do not offer a return or exchange policy for overseas purchases.
For details on international shipping rates, please check our International Shipping Rate Page.
Your privacy is important to us, and we know that you care about how information collected by us is used or share. We will not share or sell your contact or personal information to any third party. does not retain any credit card information as we facilitate such transactions through Paypal.
However, if we are required to disclose such information by law or under order by relevant authorities, we will comply to the extent that is legally required of us.
We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product information, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance in compliance with local laws.



Once the products are sold, there is no exchange and return policy applicable EXCEPT:
Items sold under "Clothing" catergories.
We aim to process all exchange within 7 days, however please allow up to 14 days for exchange.
We do not offer an exchange or refund policy for overseas orders. does not have a refund policy, however, if you are unhappy with your purchase for any reason, return it to us (unworn) within 7 days, with the original packing and tags, and we will be happy to exchange it for something that we have instock.
Conditions for exchange:
1)       We allow a one-time exchange for each item purchased.
2)       Items on sale, clearance or promotion are non-exchangeable
3) does not offer a free return service, and therefore customers need to bear the postage charges for all return items;
4)       In addition, a postage charge of 1.5 dollar will be levied for each item to be sent back to you. Please note that all items sent back by us, will be processed through normal mail (Singpost).
5)       If you want these items to be sent back via registered mail or courier, please contact us for the any additional charges applicable.
What should I do if I want an exchange?
First please contact us by email at clearly stating which item/items you are returning, your order number, and the reason for exchange for each item.
Please indicate alternative sizing (not applicable for free size items), or if you are want a different item, please advise the product code and size required.
Please note if the total value of  the items being exchanged is cheaper than what is being requested, we will not refund the difference, however if the items are more expensive then we will contact you for additional payment.
Once you have received positive confirmation that we will process your return, please fill up and mail the warranty card enclosed with the items for exchange. If you have lost your warrant card, please send a copy of our correspondence so we will be able to process your return. reserves the right to reject an exchange if the goods returned have been worn or if packing and tags are not intact.


How to Order
The Shopping Basket
All items selected will be placed in your shopping basket. You can access the shopping basket by clicking on the shopping basket button on the top right hand corner of our webpage.
Once in this view, you can review the contents of your cart. At this stage you may adjust quantities or remove items, or add items to your wishlist from your shopping basket, remember to clicking “Update Basket” after all changes have been made.
The wish list
The wish list feature is available only to registered members. You can add items to your wish by clicking on the “save to wish list” button at the bottom right hand corner of each product page.
You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart.
Please note, items added to your wish list do not ensure later availability, this function is for your future reference, please check availability again if you want to purchase these items at a later date.
Checking out
To ensure that all changes have been captured, please click on the update basket before check out. Click on the check out button at the bottom right hand corner of the screen, this will bring you to a payment page.
Select your mode of payment, also note that there is a voucher code section available at this stage, if we are running any promotions or discounts, entering the relevant code will automatically adjust the value of your purchase.
After completing this screen, enter your personal details to allow us to arrange delivery of items to you, you will be given one last chance to review your order before confirming the transaction.
For payment through bank transfers, please contact us at once payment has been made so we can match the bank transfer to your order.
Our system will automatically redirect you to the Paypal website if you choose to transact via Paypal. Please note that all personal information collected by Paypal, including your credit card details will not be shared with
Which mode of payments do we accept?
We accept payments through bank transfers and Paypal. Please note that unlike other online shops or blogshops, we do not charge extra if you settle your payment through Paypal.
Please note that if you settle your payment by Bank Transfer, it normally take 2 working days for the funds to reach us. Please kindly send us an e-mail once you have made the payment so that we can process your order as soon as possible.
We will hold all orders placed for 4 working days to allow customers to make their payment, after which we will cancel the order and return the stock to our warehouse, so please factor in the time required for which ever method you choose to make payment with.
Which credit cards do you accept?
All credit card payments are facilitated through Paypal for your security.
About Paypal
Paypal is an independent payment intermediary, most importantly, by using Paypal, does not collect any of your credit card information and you can be assured that your credit card information is safe. Payment through Paypal is instant, therefore once you have a confirmation of payment made, we will be able to start processing your order on the next working day.
You can check your order details by logging into your account on the website
If you are placing and order within Singapore, the prices shown on our website include all relevant taxes.
For order outside Singapore, risk of loss and title for merchandise shipped, will pass to you upon delivery to the selected carrier. You may be subject to import duties and taxes which are assessed once a shipment reaches your country. Additional customs clearance charges must be paid by you and ShopsFashion has no control over these charges and cannot predict what they may be.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.